Return Policy

We want you to feel confident shopping with Essenza.

If you are not fully satisfied with your purchase, please contact us so we can help you with your order.

Return Window

You may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, the item must be:

Unused or lightly inspected
In its original packaging
With all accessories included
In the same condition as received

For hygiene and personal care products, returns may be limited if the item has been used directly on the body, unless the product arrives damaged or defective.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

Your order number
A clear photo or video of the issue
A brief explanation of the problem

Refunds

Once your return is reviewed and approved, we will notify you by email. Approved refunds are usually processed back to the original payment method.

Please note that your bank or payment provider may take additional time to post the refund.

Return Shipping

Return shipping instructions will be provided by our support team after your request is reviewed.

Contact

To start a return request, contact us at:

info@essenzaflower.com